Return & Refund Policy

Return Requirements

To be eligible for a return, the following conditions must be met:

  • Returns must be received within 30 days of the delivery date

  • Items must be new, unused, and include all original packaging and accessories

  • Jewelry must be unworn

  • Tattoo Machines / Battery Packs, Needles, and Ink must be completely unopened, and all original packaging must remain intact.

Non-Returnable Items:

  • Custom-made products

  • Closeout items

  • Tattoo machines/battery packs, needles, and ink that have been opened

  • Thermal machines

Tattoo Machines Inspection Period

Tattoo machines must be inspected within 48 hours of delivery. If you notice any defects, contact us immediately at info@tattoosupplyfix.com. After 48 hours, any issues must be handled directly with the manufacturer under their warranty.

How to Set Up a Return?

To begin a return, please submit a return request through the following:

📧 Email: info@tattoosupplyfix.com
💬 WhatsApp: +1 503 752 8660
Or use the Return/Refund Request Form on our website.

Please include the following details in your request:

  • Photos of the item

  • Your order number

  • A brief explanation of the reason for your return

Once your return request is approved, you will receive a Return Authorization (RA) along with the appropriate return address based on your location and the product you are returning.

Return Shipping Address

Return addresses will be provided based on your location and the product being returned. After you contact us, we will inform you of the closest return address to ensure the return process is as smooth as possible.

TattooSupplyFix

Note: We are closed on Saturdays, Sundays, and holidays.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Support Team immediately at info@tattoosupplyfix.com.

We will quickly assist in resolving the issue and ensure a solution.

Return Resolutions

All approved returns are eligible for store credit only.

Once your return has been received and approved, we will email you a store credit code.

Store credit is valid for 5 years from the date of issue.

Packaging Requirements

For your return to be processed, please ensure:

  • Use a sturdy box and appropriate padding (e.g., bubble wrap or padded mailer)

  • Include the Return Authorization (RA) inside the package

  • Ensure that the return is securely packed, and all original parts are included — items damaged in shipping or missing pieces might affect your return eligibility.

Processing Time

We typically process returns within 3–5 business days once the item arrives at our warehouse.

You will receive an email confirmation once your return has been processed and the store credit has been issued.

Tattoo Machine & Equipment Return Policy

Applies to:
Tattoo machines, foot switches, power supplies, battery packs, autoclaves, and anodizers.

  • Equipment must be inspected for defects within 48 hours of delivery.

  • If a defect is found, we will provide a replacement after evaluating the returned item.

After 48 hours, defects are handled directly by the manufacturer under their warranty.

International Returns

For international returns, shipping times and costs may vary by country and customs policies. Customers are responsible for any customs duties, taxes, or import fees.

Return Address Mistakes

If an item is returned to us due to an incorrect address or refusal by customs, the customer is responsible for the return shipping costs.

For Any Questions:

Please contact our Customer Support at:
📧 info@tattoosupplyfix.com
💬 WhatsApp: +1 503 752 8660

Note: Please allow 24–72 business hours for a response. We strive to reply within that time frame but response times may vary during peak seasons or holidays.

Important Note for International Orders:

If your package is returned due to customs refusal, or the address is incorrect, you will be responsible for the return shipping costs. Please ensure your shipping information is correct before completing your purchase.